Understanding and Developing Customer Loyalty

Description:

For your convenience and ease of reference, we have created a template of Loyalty Program Design Survey. You can use this template as such or modify it to suit your needs. Alternatively, you can design your own survey from scratch.


If you are satisfied with our product, will you continue to buy it in future as well?




Would you like to be contacted via phone regarding your feedback? If yes, please leave your phone number here:











Other

If you are satisfied with our product, would you recommend it to others?




Rate your satisfaction level with our product (Insert the name of the product here).






Which age group do you fall into?







Please specify your gender.



If you are not satisfied with our product, what is the reason for the same?

What according to you works best in keeping customers loyal to a product?

Any other, please specify.

How friendly and helpful was the staff in the store in explaining the benefits of the product?






Please specify how frequently do you buy our product (Insert the name of the product here).







Other

If you are a frequent buyer of our product, how likely is it that you will still try out a different brand offering a similar product?






Was the staff in the store able to resolve your query regarding the product?




How would you rate this product?