Obtaining Feedback and Strengthening the Bond

Description:

For your convenience and ease of reference, we have created a template of Client Satisfaction Survey. You can use this template as such or modify it to suit your needs. Alternatively, you can design your own survey from scratch.


What are the reasons for your choosing our Company over others?

How do you perceive us as an organization in the marketplace?

How can we further improve our services?

How will you rate our services in the following areas?:Reliability of our services






How will you rate our services in the following areas?:Responsiveness of our representatives in meeting clients' needs






How will you rate our services in the following areas?:Courtesy in dealing with clients






How will you rate our services in the following areas?:The cost of our services






How will you rate our services in the following areas?:Relevance of services to clients' needs






How will you rate our services in the following areas?:Effectiveness of services in solving clients' problems






How true are the following statements about our service representatives?:They are well trained





How true are the following statements about our service representatives?:They are well supervised.





How true are the following statements about our service representatives?:They are professional in their conduct.





How true are the following statements about our service representatives?:They work to serve you in the best possible way.





How true are the following statements about our service representatives?:They are quick to respond to your requirements





How true are the following statements about our service representatives?:They have good knowledge in their field of expertise.





How true are the following statements about our service representatives?:They respond to your queries keeping in mind your individual requirements.





Does our technical support meet your expectations?







How will you rate our company in understanding your business requirements and providing you with compatible solutions?






How would you rate our performance vis a vis other companies?






Are you satisfied with the company's product(s) and services?