Measuring Customer Satisfaction

Description:

For your convenience and ease of reference, we have created a template of Customer Satisfaction With Company Survey. You can use this template as such or modify it to suit your needs. Alternatively, you can design your own survey from scratch.


Do you find our website easy to navigate?



What do you think about the quality of advice you receive from us?






Have you ever purchased any service from our company?



What changes would you suggest that will help us improve our service to our customers?

How did you find doing business with us in comparison to doing business with other companies offering similar services?






On the basis of your interaction with our staff how far do you agree with the following statements?:The staff was knowledgeable.






On the basis of your interaction with our staff how far do you agree with the following statements?:The staff was courteous and polite.






On the basis of your interaction with our staff how far do you agree with the following statements?:The staff treated you as a valued customer.






How fast do you think are we in delivering information asked by you?






As a customer how frequently do you buy our company's services?







Other

How would you rate the value for money of our products and services?






How satisfied are you with the following aspects of our customer service?:The quality of customer service.






How satisfied are you with the following aspects of our customer service?:The speed with which your complaint was dealt with.






How satisfied are you with the following aspects of our customer service?:The way in which your complaint was dealt with.