Client Survey

Description:

We are constantly trying to improve [ISP] to better meet your needs. Please take just a few minutes to complete this survey and help us to serve you better.


Where do you reside currently?





Other, please specify:

About how long have you been using the Internet?






About how many hours per day are you on-line?







What do you usually use the Internet for? Choose all that apply.

Other, please specify:

How would you rate your understanding when you hear the word Internet?






Can you tell us how satisfied are you with [ISP]?

0
250
500

If you are dissatisfied, why?

Can you select how satisfied are you with your Internet connection (including reliability, speed, busy-signals, disconnects, etc.)?






If you are dissatisfied, why?

Can you select how satisfied are you with [ISP] software for the ease of installation and use?






If you are dissatisfied, why?

What operating system are you using?










Other, please specify:

How much do you pay per month for your internet subscription that you use from home?












What is your typical internet connection speed when you access the your Internet from home?





Do you think you will upgrade your home Internet service to a broadband/high speed service in the next 12 months?






How likely would you be to purchase this service if it were available at just $21.95 per month?






How important each factor is in your decision about upgrading or purchasing your Internet service: Brand name





How important each factor is in your decision about upgrading or purchasing your Internet service: Pricing





How important each factor is in your decision about upgrading or purchasing your Internet service: Features/Services





How important each factor is in your decision about upgrading or purchasing your Internet service: Quality of service





Which of the following method of subscription are you likely to choose if you were to upgrade your Internet service: Subscribe at retail store like Be






Which of the following method of subscription are you likely to choose if you were to upgrade your Internet service: Subscribe when purchasing a compu






Which of the following method of subscription are you likely to choose if you were to upgrade your Internet service: Subscribe directly by ordering th






Which of the following method of subscription are you likely to choose if you were to upgrade your Internet service: Subscribe directly by ordering th






Which of the following method of subscription are you likely to choose if you were to upgrade your Internet service: Subscribe through your local tele






What is your overall satisfaction with [ISP] support personnel regarding the following features:






Are there comments you would like to add?