Bank Client Survey

Description:

Please take a few minutes to answer a few questions concerning our bank branch. It will help us to improve our service.


What is your gender?



Which age group do you belong?








What is your annual combined household income?

What is your combined annual household income?








About how many times have you visited the branch for last 3 months?






What was the reason or your reasons for your last visit to that branch?

Other, please specify:

How will you rate your satisfaction with the service you received?






If you are dissatisfied, why?

Rate your satisfaction with the representative on the following features: Knowledge and competence






Rate your satisfaction with the representative on the following features: Managing your needs/requests






Rate your satisfaction with the representative on the following features: Professionalism






Rate your satisfaction with the representative on the following features: Courtesy






Rate your satisfaction with the representative on the following features: Friendliness






Rate your satisfaction with the representative on the following features: Willingness to help






Rate your satisfaction with the representative on the following features: Overall performance






How do you rate the following services: Savings account






How do you rate the following services: Interest checking account






How do you rate the following services: Interest checking account






How do you rate the following services: Home equity loan






How do you rate the following services: Personal loan






How do you rate the following services: Business loan






How do you rate the following services: Credit card service






How do you rate the following services: Certificate of deposits






How do you rate the following services: Money market accounts






How do you rate the following services: Traveler check services






How do you rate the following services: Safe deposit boxes






How do you rate the following services: Notary public services






How do you rate the following services: Availability of information materials and documentation






How do you rate the following services: Mailed statements






How do you rate the following services: Overall efficiency of service






Are there any other financial or financially related services that are not available in our branch that you would like to see?

What time would you most likely visit the branch?





Most likely how would you get to the branch?





Have you applied for credit (like a loan, line of credit or mortgage) in the past year?



What was the reason or your reasons for your recent contact with the branch?

Was there a time when you called the branch and ever the phone lines were busy?



Would you recommend this branch a friend or colleague?