Ascertaining Reasons for Cancellation

Description:

For your convenience and ease of reference, we have created a template of Service Cancellation Survey. You can use this template as such or modify it to suit your needs. Alternatively, you can design your own survey from scratch.


Will you consider using our service(s) again in future?




Will you recommend us to others?




Please tell us why you have decided to discontinue the service.






Other, please specify.

Since when have you been using our service?








What do you intend to do after cancelling this service?



Please rate our service on the following parameters.:Quality






Please rate our service on the following parameters.:Price






Please rate our service on the following parameters.:Ease of use






Please rate our service on the following parameters.:Customer service






How does our service compare with the services provided by other companies?





We would be glad to know how we could improve our service. Please use the space below to make your suggestions.

How frequently did you use our service? (Customize options according to service.)






Are you going to:



Which of the following best descibes your experience with our service cancellation process?





How would you rate our service on the whole?