Airline Passenger Survey

Description:

Thank you for using [AIRLINES] services. In order to provide you with the best possible travel experience, we would like to know a little more about you and why you are traveling.


Gender:



Age group:








Which of the following describes you best?







How often do you fly on commercial airlines?









Please tell us how important each of the following was in making your decision to choose [AIRLINES]:[AIRLINES] departure and/or arrival time was more





Please tell us how important each of the following was in making your decision to choose [AIRLINES]:[AIRLINES] flight had fewer stops or better connec





Please tell us how important each of the following was in making your decision to choose [AIRLINES]:[AIRLINES] air fare was better





Please tell us how important each of the following was in making your decision to choose [AIRLINES]:[AIRLINES] frequent flyer program





Please tell us how important each of the following was in making your decision to choose [AIRLINES]:[AIRLINES] inflight services are better (meals, mo





Please tell us how important each of the following was in making your decision to choose [AIRLINES]:[AIRLINES] ground services are better (ticketing,





Please tell us how important each of the following was in making your decision to choose [AIRLINES]:Personal preference for [AIRLINES]





Please tell us how important each of the following was in making your decision to choose [AIRLINES]:Travel agent/Company travel department recommendat





Please tell us how important each of the following was in making your decision to choose [AIRLINES]:Aircraft preference





Please answer Yes, No or Not sure to the following statements about the air fare (price of ticket) for the trip you are taking:I was planning this tri




Please answer Yes, No or Not sure to the following statements about the air fare (price of ticket) for the trip you are taking:I was planning this tri




Please answer Yes, No or Not sure to the following statements about the air fare (price of ticket) for the trip you are taking:I was planning this tri




Please answer Yes, No or Not sure to the following statements about the air fare (price of ticket) for the trip you are taking:I was planning a trip t




Please answer Yes, No or Not sure to the following statements about the air fare (price of ticket) for the trip you are taking:I was planning this tri




Please answer Yes, No or Not sure to the following statements about the air fare (price of ticket) for the trip you are taking:I was planning to drive




Please answer Yes, No or Not sure to the following statements about the air fare (price of ticket) for the trip you are taking:I was not planning to t




For each of these areas that you used at the airport, please indicate how long you waited in line:Aircraft boarding







For each of these areas that you used at the airport, please indicate how long you waited in line:Boarding gate counter







For each of these areas that you used at the airport, please indicate how long you waited in line:Security check point







For each of these areas that you used at the airport, please indicate how long you waited in line:Express baggage/seat check-in counter







For each of these areas that you used at the airport, please indicate how long you waited in line:Ticket counter







For each of these areas that you used at the airport, please indicate how long you waited in line:Curbside baggage check







Please rate the airport services at [AIRLINES] with regard to the aspects listed below:Ease of finding the ticket counter at the airport





Please rate the airport services at [AIRLINES] with regard to the aspects listed below:Wait time for check-in





Please rate the airport services at [AIRLINES] with regard to the aspects listed below:Cleanliness of gate waiting area





Please rate the airport services at [AIRLINES] with regard to the aspects listed below:Waiting time for baggage at my destination





Please give your estimate to the airport staff at [AIRLINES] with regard to the aspects listed below:Friendliness of customer staff





Please give your estimate to the airport staff at [AIRLINES] with regard to the aspects listed below:Professionalism of ticket counter and gate staff





Please give your estimate to the airport staff at [AIRLINES] with regard to the aspects listed below:Clarity of boarding announcements





Please give your estimate to the airport staff at [AIRLINES] with regard to the aspects listed below:Professional appearance of customer staff





Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:Availability of flight attendants to assist the passengers





Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:Courtesy of flight crews





Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:Professional appearance of flight crews





Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:Pilot's communication with passengers during flight





Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:Quality of food during the flight





Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:Quality of beverages during the flight





Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:Quality of beverages during the flight





Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:Overall service level





Please rate the aircraft flown at [AIRLINES] with regard to the aspects listed below:Space for luggage storage





Please rate the aircraft flown at [AIRLINES] with regard to the aspects listed below:Comfort of seating





Please rate the aircraft flown at [AIRLINES] with regard to the aspects listed below:Seating arrangement of aircraft





Please rate the aircraft flown at [AIRLINES] with regard to the aspects listed below:Cleanliness of aircraft





Please rate the aircraft flown at [AIRLINES] with regard to the aspects listed below:noise level of aircraft





In what ways do you feel [AIRLINES] could better meet your travel needs?