Customer Satisfaction with Customer Service

Description:

Thank you for addressing our customer support. Please take a few minutes to tell us your level of satisfaction with our work and the way we tried to solve your problem.


If you are dissatisfied, why?

How many times did you customer service before your issue was resolved?





How long did it take for your issue to be resolved?





What’s the reason for contacting our customer service?





How will you rate our company response and resolution time in the following areas: Maintenance issues




Please rate your overall satisfaction with the support personnel regarding the following features: Friendliness





Please rate your overall satisfaction with the support personnel regarding the following features: Overall performance





How will you rate our company response and resolution time in the following areas: Emergency issues




How do you want us to contact you?





Other, please specify:

What can we do to improve your customer service experience?

Other, please specify:

How will you rate our company response and resolution time in the following areas: Technical issues




Please rate your overall satisfaction with the support personnel regarding the following features: Courtesy





How will you rate our company response and resolution time in the following areas: General issues




Can you tell how many our company’s representatives have contacted you:





Were you satisfied with the given resolution of the issue?





If no, why not?

Please rate your overall satisfaction with the support personnel regarding the following features: Professionalism





Please rate your overall satisfaction with the support personnel regarding the following features: Managing your needs/requests





If you have any additional questions and would like us to contact you, please submit your email address.

Are you satisfied with our company customer service experience?





Please rate your overall satisfaction with the support personnel regarding the following features: Knowledge and competence