Airline Passenger Survey

DESCRIPTION:

Thank you for using [AIRLINES] services. In order to provide you with the best possible travel experience, we would like to know a little more about you and why you are traveling.


Gender:


Age group:







Which of the following describes you best?






How often do you fly on commercial airlines?








Please tell us how important each of the following was in making your decision to choose [AIRLINES]:[AIRLINES] departure and/or arrival time was more




Please tell us how important each of the following was in making your decision to choose [AIRLINES]:[AIRLINES] flight had fewer stops or better connec




Please tell us how important each of the following was in making your decision to choose [AIRLINES]:[AIRLINES] air fare was better




Please tell us how important each of the following was in making your decision to choose [AIRLINES]:[AIRLINES] frequent flyer program




Please tell us how important each of the following was in making your decision to choose [AIRLINES]:[AIRLINES] inflight services are better (meals, mo




Please tell us how important each of the following was in making your decision to choose [AIRLINES]:[AIRLINES] ground services are better (ticketing,




Please tell us how important each of the following was in making your decision to choose [AIRLINES]:Personal preference for [AIRLINES]




Please tell us how important each of the following was in making your decision to choose [AIRLINES]:Travel agent/Company travel department recommendat




Please tell us how important each of the following was in making your decision to choose [AIRLINES]:Aircraft preference




Please answer Yes, No or Not sure to the following statements about the air fare (price of ticket) for the trip you are taking:I was planning this tri



Please answer Yes, No or Not sure to the following statements about the air fare (price of ticket) for the trip you are taking:I was planning this tri



Please answer Yes, No or Not sure to the following statements about the air fare (price of ticket) for the trip you are taking:I was planning this tri



Please answer Yes, No or Not sure to the following statements about the air fare (price of ticket) for the trip you are taking:I was planning a trip t



Please answer Yes, No or Not sure to the following statements about the air fare (price of ticket) for the trip you are taking:I was planning this tri



Please answer Yes, No or Not sure to the following statements about the air fare (price of ticket) for the trip you are taking:I was planning to drive



Please answer Yes, No or Not sure to the following statements about the air fare (price of ticket) for the trip you are taking:I was not planning to t



For each of these areas that you used at the airport, please indicate how long you waited in line:Aircraft boarding






For each of these areas that you used at the airport, please indicate how long you waited in line:Boarding gate counter






For each of these areas that you used at the airport, please indicate how long you waited in line:Security check point






For each of these areas that you used at the airport, please indicate how long you waited in line:Express baggage/seat check-in counter






For each of these areas that you used at the airport, please indicate how long you waited in line:Ticket counter






For each of these areas that you used at the airport, please indicate how long you waited in line:Curbside baggage check






Please rate the airport services at [AIRLINES] with regard to the aspects listed below:Ease of finding the ticket counter at the airport




Please rate the airport services at [AIRLINES] with regard to the aspects listed below:Wait time for check-in




Please rate the airport services at [AIRLINES] with regard to the aspects listed below:Cleanliness of gate waiting area




Please rate the airport services at [AIRLINES] with regard to the aspects listed below:Waiting time for baggage at my destination




Please give your estimate to the airport staff at [AIRLINES] with regard to the aspects listed below:Friendliness of customer staff




Please give your estimate to the airport staff at [AIRLINES] with regard to the aspects listed below:Professionalism of ticket counter and gate staff




Please give your estimate to the airport staff at [AIRLINES] with regard to the aspects listed below:Clarity of boarding announcements




Please give your estimate to the airport staff at [AIRLINES] with regard to the aspects listed below:Professional appearance of customer staff




Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:Availability of flight attendants to assist the passengers




Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:Courtesy of flight crews




Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:Professional appearance of flight crews




Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:Pilot’s communication with passengers during flight




Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:Quality of food during the flight




Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:Quality of beverages during the flight




Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:Quality of beverages during the flight




Please rate the in-flight service on [AIRLINES] with regard to the aspects listed below:Overall service level




Please rate the aircraft flown at [AIRLINES] with regard to the aspects listed below:Space for luggage storage




Please rate the aircraft flown at [AIRLINES] with regard to the aspects listed below:Comfort of seating




Please rate the aircraft flown at [AIRLINES] with regard to the aspects listed below:Seating arrangement of aircraft




Please rate the aircraft flown at [AIRLINES] with regard to the aspects listed below:Cleanliness of aircraft




Please rate the aircraft flown at [AIRLINES] with regard to the aspects listed below:noise level of aircraft




In what ways do you feel [AIRLINES] could better meet your travel needs?